| Frequently Asked Questions |
Q. How long does it take mySI to install?
A. The initial download of the information should only take a few minutes with a broadband connection. Installation from a dial-up connection, while possible, may take considerably longer. After installation, performance for dial-up users is comparable to that of broadband users.
Q. What does mySI install on my computer?
A. mySI installs an application, a screen-saver module, supporting media files (pictures, video, etc.) and a desktop component. mySI does not make changes to system files, nor does it include spyware or adware.
Q. How much hard-drive space does mySI require?
A. Between 50-100 MB of free hard-drive space is recommended.
Q. What operating system do I need to run mySI?
A. mySI will run on Windows 2000 and Windows XP systems.
Q. How do I customize my favorite NFL teams in mySI?
A. Click on the "+" sign next to SI.com on the navigation bar. Once the Preferences screen is open, click the "+" sign next to NFL, select up to three favorite teams and click "OK."
Q. How do I close mySI?
A. In screen-saver mode, click the "_" button in the bottom right corner.
Q. How do I exit the mySI desktop toolbar?
A. In your Windows task bar, click the SI icon and choose "Exit" or right click in the mySI desktop toolbar and choose "Quit."
Q. How do I uninstall mySI?
A. To choose a different screen saver, go to your Windows Control Panel and choose “Display.” Then go to the Screen Saver tab and select a different screen saver. To uninstall the product completely, go to "Add/Remove Programs," choose mySI and select "Uninstall."
Q. Can I use the mySI desktop toolbar without having mySI as my primary screen saver?
A. Yes! As long as you do not uninstall the product, you can use the mySI toolbar without the screen-saver component.
Q. How do I launch the mySI toolbar?
A. In the start menu, go to the mySI folder and launch mySI. This will launch the full screen version of mySI. You may then minimize the product, which will launch the toolbar.
Q. How can I receive help with mySI?
A. Please go to http://www.mercurysportsnetwork.com/help/mysi/ to submit a help request.
Q. mySI is triggering my virus software. Is this normal?
A. Because mySI must connect to the internet in order to retrieve the latest news, photos, and score information, some detection programs such as ZoneAlarm will report mySI. Please know that mySI is not a virus or spyware, and that it is connecting to the internet for the sole purpose of downloading information from SportsIllustrated to your mySI desktop application.
Q. When I come back to Windows from the Welcome screen, the mySI desktop toolbar is missing. How do I fix that?
A. Go to your Display Control Panel, click on the "Screen Saver" screen, and uncheck the "On resume, password protect" checkbox.
Q. My screen is too small to view all of mySI. What should I do?
A. mySI requires that your screen resolution is set to a minimum of 1024 x 768. To adjust your screen resolution settings, go to your Display control panel and click on the "Settings" tab. Then, adjust the slider control for Screen Resolution so that it is at least 1024 x 768.
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