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The Iceman Cometh
January 21, 2002
Only Mark Cuban could make enemies of the soft-serve ice cream community. Last week the NBA fined the Mavericks owner $500,000 (a league record), in part for saying that director of officiating Ed Rush "might have been a great ref, but I wouldn't hire him to manage a Dairy Queen." The chain challenged Cuban to manage one of its franchises for a day. Cuban responded by saying he hadn't meant to disparage Dairy Queen and that he'd be happy to step in for a stint serving Blizzards.
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January 21, 2002

The Iceman Cometh

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11:00
Go home.

9:00 a.m.
Review previous day's financial report. Program any price changes into the register. Oversee setup of equipment. Record product inventory. Place order for food and supplies needed later in the day. Pay bills. Change specials board outside the store.

10:00
Open store for business. Go to bank to make daily deposit. Supervise employees. Stock novelty and cake display freezer. Review employee schedule for the day. Make novelties and cakes.

11:00
Assist in handling lunch rush. Check restrooms and dining areas. Monitor various operations: trash disposal, check change in cash registers, etc.

1:00
Supervise employee breaks. Check soft-serve machines. Interview prospective employees. Conduct new employee training. Check cleanliness of bathrooms, dining area, etc. Finish placing orders for food, soft-serve mix and other supplies.

4:00
End of shift. Night manager arrives.

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