We often hear fans grouse about being dissed by their teams. Then came this letter from Stephen Striegel, 36, who works in TV production in L.A.
Dear Scorecard: I recently wrote a scathing e-mail to the Kings, canceling my two season tickets and complaining about several issues, including the team's failure to sign free agents. The next day I received three phone messages from the director of season-ticket sales. When I called back, I was invited to be the Kings' guest at an intrasquad prospects game at the team's training facility. I thought they were kidding.
Before the game, I and 20 other fans were escorted into a plush meeting room and greeted by G.M. Dave Taylor, coach Andy Murray and team president Tim Leiweke. They gave us free beer and food and talked with us for 45 minutes about their short-and long-term plans. I asked tough questions, and they answered them. They even discussed specific on-ice strategy. Before they left, each of the three told me personally that season-ticket holders were the most important part of being able to execute their plans and asked me to have faith that they'd do what it took to build a Stanley Cup winner. Maybe it sounds like lip service, but I was blown away that these guys would take the time to talk to 20 fans. They showed a commitment to fans that you just don't see in pro sports. And you know what? The next day I renewed my tickets.